COVID-19 Update Learn More
reset
search

EPC Staff Spotlight - Meet Drey!

EPC Staff Spotlight - Meet Drey!

Drey has been with EPC for 20 years!  Learn more about Drey and the life of a PalCare (Patient Records) Administrator.

What is your role at EPC? 

I’m the PalCare Administrator my day is full and varied with no day ever presenting as the same.
PalCare is a client management system that houses our client medical records and allows our staff to access client records on the road and in real time.

I manage the day to day operations, provide data analysis and reporting for clinical staff, senior management, the board and department of health.  I also spend a considerable amount of time working on development of the product and planning how we can improve PalCare to ensure our staff are able to do their work in the most efficient way.


Why did you pursue this role/career?  

To be honest I fell into this role having started as an Admin Assistant with the Central team after starting a family 20 years ago.

Our then Business Manager invited me to a working party meeting focused on moving our medical records to an electronic platform. Post that meeting a role was created and I was asked to fill it.  19 years on and I'm still here and loving the day to day challenge the role presents.

What is something that stands out to you about EPC as an organisation?

I consider EPC an organisation full of wonderful humans who all work hard for the collective good of others.  Everyone contributes in their way to make a difference and that feeling is uplifting and empowering.

What is something about you that others may not know?

I am involved in a number of community organisations:

School Council at my daughters school
Basketball Coach – domestic and representative
Surf Life Saving Nippers Coach
Footy Club Team Manager

What is the best part of your job and why? 

Diversity.  No day is ever the same, the are constant challenges and that keeps things exciting.

What is the most challenging part of your job? And how do you deal/overcome this? 

There are parts of my job that rely on others.  It can be really frustrating to have to problem solve and manage issues that have presented because of someone elses actions. I deal with this by communicating the system requirements with staff and managers.

Describe a typical day for you?

4.15am wake up call
5.00am Gym class
Sort kids out
Head to work
Data download
Review and respond to emails
Review demands and priorities and re adjust depending on what is new
Respond to calls for help and support
Run data analysis, crunch data, balance figures
Communicate with PalCare
Create queries
Send reports
Leave work
Run kids to activities
Coach, attend committee meetings, etc.


Who inspires you? 

Pat Summitt, Basketball Coach.

A quote from Pat:

“Attitude lives somewhere between emotion and logic.  Its that curious mix of optimism and determination that enables you to maintain a positive outlook and to continue plodding in the face of the most adverse circumstances.”

To learn more about EPC or employment opportunities  Click Here

Stay tuned for the next Staff Spotlight Interview!